mydevloper.com

1. Management Team Structure

a. Director/Owner (Aapka Role)

• Responsibilities: Business strategy, client relations, and overall decision-making.
• Skills Required: Leadership, communication, and business acumen.

b. Operations Manager

• Responsibilities:
  • Client coordination.
  • Security guard deployment planning.
  • Daily reporting and issue resolution.
• Skills: Operational management, problem-solving, and multitasking.

c. Recruitment & Training Manager

• Responsibilities:
  • Hiring trained and qualified security guards.
  • Conducting regular training sessions (physical fitness, emergency response, etc.).
  • Background verification of guards.
• Skills: HR management, background screening, and training.

d. Field Supervisors

• Responsibilities:
  • On-ground inspection of security guards.
  • Ensuring proper dress code, discipline, and punctuality.
  • Resolving immediate client complaints.
• Skills: Leadership, attention to detail, and adaptability.

e. Admin & Accounts Executive

• Responsibilities:
  • Payroll and billing.
  • Maintaining attendance records and contracts.
  • Handling licenses and compliance.
• Skills: Accounting, record-keeping, and MS Office expertise.

f. Marketing & Sales Executive

• Responsibilities:
  • Acquiring new clients and promoting services.
  • Preparing presentations and bids for corporate clients.
• Skills: Sales, negotiation, and digital marketing.

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2. Infrastructure Setup

a. Office Space:

• Reception Area: To greet visitors and potential clients.
• Conference Room: For client meetings and staff discussions.
• Workstations: For the admin, accounts, and management team.
• Training Room: Equipped with basic fitness and emergency response training tools.

b. Equipment:

• Uniforms for guards.
• Communication devices (walkie-talkies, mobile phones).
• CCTV cameras (for client demos and internal use).
• Attendance systems (biometric).

c. Technology & Software:

• CRM (Customer Relationship Management): For client database and scheduling.
• Payroll System: For calculating salaries.
• Guard Tracking App: To track guard locations (optional but recommended).

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3. Rules & Regulations

a. For Security Guards:

1. Uniform Policy: Mandatory proper attire while on duty.
2. Code of Conduct: No smoking, drinking, or negligence during duty hours.
3. Punctuality: Arriving 10-15 minutes before the shift starts.
4. Training Attendance: Regular participation in monthly training sessions.

b. For Management Team:

1. Client Confidentiality: Maintaining privacy for sensitive client information.
2. Timely Reporting: Submitting daily/weekly updates to the Operations Manager.
3. Compliance: Adhering to labor laws and safety protocols.

c. For the Agency Overall:

1. Licensing: Obtain a valid PSARA (Private Security Agencies Regulation Act) license.
2. Insurance: Cover guards and clients under liability insurance.
3. Contract Agreements: Have clear terms for services, hours, and charges.

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4. Work Allocation

Here’s how the responsibilities can be distributed:

Role	Key Responsibilities	Reporting To
Director/Owner	Strategic decisions, client acquisition	–
Operations Manager	Deployment, daily coordination, and quality checks	Director
Recruitment Manager	Hiring, training, and background verification	Operations Manager
Field Supervisor	On-ground inspection and issue resolution	Operations Manager
Admin Executive	Payroll, compliance, and attendance management	Director
Marketing Executive	Client outreach and business promotions	Director

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5. Steps to Start

1. Register Your Agency:
   • Obtain a PSARA license.
   • Register under GST and acquire other local business licenses.
2. Recruit a Team:
   • Start by hiring guards and your management team.
3. Set Up Your Office and Training Infrastructure:
   • Ensure the space is functional and professional.
4. Develop Marketing Materials:
   • Create brochures, a website, and social media profiles to showcase your services.
5. Network with Clients:
   • Reach out to businesses, residential societies, and events that need security services.

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Would you like help with designing specific documents like employee contracts, training manuals, or marketing brochures?